Terms of Sales

Terms of Sales

These general conditions govern the sale of products presented on the site of:

THE OFFER

Our product offers are valid while stocks last.
Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will arise in the context of a possible exchange and the guarantees below mentioned.

THE PRICES

Our prices are indicated in Euros EXCLUDING TAX. If one or more taxes or contributions, in particular environmental, were to be created or increased upwards or downwards, this change may be reflected in the sale price of the items in our catalogs and sales documents. They are guaranteed subject to quote or printing errors.
Customs duties or other local taxes or import duties or state taxes may be payable. These rights and amounts do not fall within the jurisdiction of the Seller. They will be the responsibility of the buyer and are their responsibility (declarations, payment to the competent and concerned authorities, etc.). The Seller therefore invites the buyer to inquire about these aspects with the corresponding local authorities. The telecommunication costs necessary for accessing the Company's websites are borne by the Client.
No item can be sold at a loss.
Keep your invoice, it will be requested in case of exchange or warranty claim.
Your invoice is sent in electronic format, and remains available on your account, for the current year only.

ORDERED

The persocustom.com shop draws the Customer's attention to the fact that, in the event of an online order on the website, information entered incorrectly or incomplete (including the recipient's address) is likely to lead to errors. in the execution of the order (especially in its delivery) which can in no case be charged to the store persocustom.com.
The Customer must verify with accuracy the product (s) ordered, the quantities and the place of dispatch of the order.
An order can always be canceled by the persocustom.com store in case:
- failure to pay by the Customer within the time limit, of the price of the order.
- unavailability of the product (s) ordered and / or inability to provide the service (s) for which an order has been placed.
- force majeure (in particular: unforeseeable delay in deliveries, unavailability from the usual supplier).

PAYMENT AND SECURITY

Payment of the full price is due immediately on the date of the order. Orders are made in euros.
To settle an order, the buyer has several means of payment detailed below:
- Payment by bank card such as Visa, Carte Bleue, Mastercard.
- Bank transfer

a) BY CREDIT CARD:
Payment by credit card is made:
Directly on our site thanks to the secure Stripe server, guaranteeing the customer a secure online transaction.
The bank card is debited with the total price of the order upon authorization obtained from the persocustom.com shop issuing the Customer's bank card.

b) BY BANK TRANSFER:
For orders by bank transfer, after selecting his products, the customer must simply choose the payment method "Bank transfer" during the order process.
Our bank details (IBAN / BIC) will then be displayed during the validation of the last order step.
As part of the fight against Internet fraud, information relating to any order may be transmitted to any third party for verification.

ACCOUNT CREATION

To place an order on the Site, the customer is not obliged to create an account.
If he wishes to create an account, this is possible either during the order when choosing his means of payment, or beforehand, by clicking on the “Register” icon which appears on the page of Home.
The customer is then asked to choose a username and password to confirm.
It is specified here that these elements are confidential.
The customer will be solely responsible for the consequences of using his account, until the deactivation of it.
Any attempt to substitute a password or username is prohibited.
In addition, information will be requested from the customer to continue their registration (title, first name, last name, year of birth, e-mail address, postal code, etc.). The latter undertakes to provide true and sincere information and to inform our shop persocustom.com of any change concerning them.
Once he has provided the requested information, the customer clicks on "I acknowledge having read the General Conditions of Sale and General Conditions of Use, above and I accept them", then, after having read the content of the box recalling in particular what the offers of the Site are, the customer reiterates its acceptance by clicking on "I acknowledge having read the information in the box above and I accept it".

DELIVERY TERMS AND DELIVERY TIMES

General
The products are delivered to the delivery address that the customer has indicated to us during the ordering process.

Delivery details
The ordered product is delivered by the postal circuit or by an independent carrier (the local Post office in the majority of the cases), according to the nature of the ordered product and on the exclusive initiative of our shop persocustom.com, with the address appearing on purchase order.
The announced times are indicated from the partner factories.
The average delay is from 21 to 29 days.
The choice of delivery method depends on the weight, volume and value of the items.

Delivery problem
In the event of Avarie OBSERVED, the customer must formulate characterized reservations on the delivery slip. The mention "subject to unpacking" does not constitute a characterized reservation and has NO LEGAL VALUE. It is therefore essential that the customer describes precisely the condition of the packaging and / or your product. (Ex: Breaking noises, Open package, damaged, torn, pressed packaging… on the bottom right corner, scratched, pressed product, on the left side…). The customer must also confirm by registered mail these reservations to the carrier at the latest within 48 working hours of receipt of the item (s), and send a copy of this letter by email, reminding the references on the delivery slip. Note: Verification of the condition of the product is considered to have been carried out once the delivery slip has been signed. Consequently, IN THE EVENT OF NON-COMPLIANCE WITH THE ABOVE INDICATIONS, NO CLAIM WILL BE ADMISSIBLE.
If the product is really damaged, the customer must refuse the package and note a reservation on the delivery slip (package refused because opened or damaged during delivery, precisely characterize the damage). The customer must also confirm these reservations to the carrier by registered mail at the latest within 48 working hours of receipt of the item (s), and send a copy of this letter by email to our Customer Service, reminding the references on the delivery slip. Note: Verification of the condition of his product is considered to have been carried out once the delivery slip has been signed. Consequently, IN THE EVENT OF NON-COMPLIANCE WITH THE ABOVE INFORMATION, NO CLAIMS WILL BE ACCEPTED.
After receipt and acceptance of his package by our services, depending on the nature of the product, available stocks and according to his wish, we will offer the customer to reship the product originally ordered or an exchange product with equivalent characteristics.

RIGHT OF RETURN

Any modified or painted product is not taken back, exchanged or refunded.
Returns for withdrawal
Return terms
In accordance with article L.121-21 of the Consumer Code, the customer has a period of fourteen days from the date of receipt of his order, to return any article not suitable, in its packaging. original and in good condition, suitable for marketing and request exchange or refund, except for return costs. This reimbursement will be made between 6 to 14 days maximum.
CAUTION: No withdrawal will be accepted if the returned product is unsuitable for marketing.
Therefore :
- The product must be returned in perfect condition, in its original packaging, unopened, unsealed, undamaged, unmarked….
- The product must be accompanied by all its accessories.
Otherwise, the product will be returned to him, at his expense.
In order to process the request correctly, please send it by email, along with the product purchase invoice. The customer will be reimbursed within a maximum of 14 days by bank card or bank transfer (depending on the payment method the customer has used) after receipt of the package by our return service.

Return costs for withdrawal
Return costs in the event of withdrawal remain the responsibility of the customer.

Hidden defects warranty
The customer also benefits from the legal guarantee against hidden defects. Only products justifying a proven hidden defect can be returned under this reason.
In accordance with this article, the customer who declares that his product suffers from a hidden defect must provide proof. Thus, an appraisal of the product must be requested by the client from a mandated expert so that the latter certifies the hidden defect.
If the expertise confirms that there is indeed a hidden defect, the authentic document must be sent to our customer service as soon as possible. Upon receipt of the document, a return agreement number and the procedure to return the product will be communicated to you by our customer service. The costs of returning the product are at his expense. Acceptance of the return will be made after observation of the hidden defect by our services. Once the return accepted by our services, the product exchanged.
The guarantees do not cover:
faults and their consequences linked to use not in accordance with the use for which the product is intended and faults and their consequences linked to any external cause (cleaning with incompatible solutions, use not intended, etc.).

EVIDENCE

Unless proven otherwise, the data recorded by our persocustom.com store constitutes proof of all transactions between our persocustom.com store and its customers.
The history of transactions between our shop persocustom.com and the customer can be viewed at any time on the Site in the section "MY ACCOUNT", "ORDERS".

GUARANTEE

All our products sold by our persocustom.com shop are guaranteed for 1 year.
All modified parts (drilled, welded, etc.) will lose all warranty.
The warranty applies to normal use, no warranty is given as a result of abnormal use or improper maintenance. Our guarantees are strictly limited in all areas. The shipping costs in the event of return, as well as any labor costs for assembly and disassembly remaining the responsibility of the customer and persocustom.com can not in any case be required to pay damages for any reason whether it be. persocustom.com excludes all guarantees in the event of force majeure, negligence or lack of maintenance, improper use or faulty assembly.
Any warranty return must be sent by the customer to our after-sales service. The part will be assessed by the supplier who will take charge of the exchange or repair thereof. We inform that the exchange or repair operation can take 5 weeks upon receipt of the part. Shipping costs remain the responsibility of the customer.

DEACTIVATION OF THE CUSTOMER ACCOUNT

Our persocustom.com store reserves the right to automatically deactivate, without notice or compensation, the customer's account in the following cases:
- non-compliance by the customer with the general conditions of sale and the general conditions of use,
- non-payment by the customer of the sums due,
- actions contrary to the interests of our persocustom.com shop.
The customer who wishes to deactivate their account will notify our persocustom.com directly by email.
Our persocustom.com shop undertakes to deactivate the account within a maximum of 48 hours from the receipt of this request.

AVAILABILITY OF SERVICES

The services are normally accessible by the customer 24 hours a day, 7 days a week and all year round.
Our persocustom.com shop nevertheless reserves the right, without notice or compensation, to temporarily close access to it and will not be liable for damages of any kind that may result from this fact.

VALIDATION

The customer declares to have read and accepted these General Conditions of Sale before placing your order. The validation of your order therefore implies acceptance of these General Conditions of Sale.
All photos and content on the site (description, reference, etc.) are protected by copyright. In no case may they be copied or reproduced.